CustomChartTraderView license

Sales policy

Refund and Sales Policy

This Refund and Sales Policy explains the purchase, delivery, refund, and support boundaries for CustomChartTrader.

The product opens for live sales once the checkout flow, software delivery, and legal review are complete.

1. Sale Type

The initial public offer is planned as a single one-time payment license for CustomChartTrader.

Before checkout opens, the sales page must clearly state the final price, included package, current features, machine rules, transfer policy, update entitlement, support scope, refund rules, taxes, and post-payment delivery steps.

  • Final price: $199
  • Machine count: Activate on 1 machine at a time
  • Transfer policy: Move to a new machine anytime by deauthorizing the old one
  • Update entitlement: Includes all v1.x updates
  • Refund window: 14-day money-back guarantee

2. Payment Processing

Payments are expected to be processed through Stripe or another payment provider. The payment provider may handle card details, payment authentication, fraud review, receipts, and tax-related checkout details.

We do not intend to store full credit card numbers ourselves. Payment is complete only when the payment provider confirms successful payment and the license or download access is issued.

3. Delivery After Purchase

  1. Customer completes checkout.
  2. Customer receives a receipt or confirmation email.
  3. Customer receives a license key or account access instructions.
  4. Customer receives download and installation instructions.
  5. Customer installs the NinjaTrader 8 package.
  6. Customer activates CustomChartTrader using the license key.

4. 14-Day Money-Back Guarantee

CustomChartTrader is sold with a 14-day money-back guarantee. If you are not satisfied, you may request a refund within 14 days of your purchase for any reason, subject to the limited exceptions below.

When a refund is issued, the associated license key, download access, and activation rights are revoked. You must stop using and remove CustomChartTrader after a refunded purchase unless we expressly agree otherwise in writing.

Refunds are also provided where required by applicable law, and for duplicate charges or for delivery, activation, or installation problems we cannot resolve.

5. Situations Not Eligible for Refund

  • Requests made more than 14 days after purchase
  • Trading losses or market results
  • Failure to make expected profits
  • Violation of the Terms of Service or EULA
  • Shared, resold, leaked, reversed, modified, or misused license keys
  • Fraud, chargeback abuse, or repeated refund-and-repurchase abuse
  • Features that were clearly marked as planned, future, roadmap, or not included at the time of purchase

6. Trading Losses Are Not Refund Grounds

CustomChartTrader is trading workflow software. It does not guarantee profit, prevent losses, prevent order mistakes, prevent slippage, prevent platform outages, or ensure compliance with broker, exchange, or prop firm rules.

Refunds are not provided because of a losing trade, missed trade, unwanted fill, rejected order, account drawdown, prop firm rule violation, broker liquidation, market volatility, slippage, user error, or failure to test in simulation before live use.

7. Support Before Refund

For installation, activation, download, or compatibility issues, customers should contact support before requesting a refund.

Support may request purchase email, order ID or receipt ID, masked license key, product version, NinjaTrader 8 version, Windows version, screenshots of error messages, and steps already attempted.

8. How to Request a Refund

Refund requests should be sent to support@tradertoolslab.com.

Include purchase email, order ID or receipt ID, purchase date, brief reason for the request, screenshots or error messages if the issue is technical, whether the license has been activated, and whether support troubleshooting has already been attempted.

9. Refund Method, Timing, and License Status

Approved refunds are expected to be returned to the original payment method through the payment processor. Refund timing may depend on Stripe, the customer's bank, card network rules, currency conversion, fraud review, or local banking systems.

When a refund is approved, the related license key, download access, account access, and activation rights may be revoked or disabled. The customer must stop using CustomChartTrader after a refunded purchase unless we expressly agree otherwise in writing.

10. Contact

Refund contact: support@tradertoolslab.com

Legal business name: Edge Crafter

Business mailing address: Crosslands, Fivehead, TA3 6PX, United Kingdom

Production website: https://tradertoolslab.com